Frequently Asked Questions
What is the age limit for hiring the equipment?
To permit Hire of the Equipment the Hirer must be a UK British Citizen and over the age of 18.
What Identification is required?
The Hirer must provide either a UK photo drivers license OR a British Passport AND a copy of a recent utility bill (no older than 3 months) displaying the Hirer’s name and address. If the Hirer does not have a UK Photo Drivers Licence or British Passport Active Discos is unable to supply a hire.
When is the equipment delivered and collected?
At times convenient to the Hirer, however please note the latest Collection time we provide is midnight. If equipment hire is required later than midnight the equipment Collection time will need to take place on the following morning, it is the responsibility of the hirer to ensure the equipment is safely stored until such a collection time.
How much time should I allow for the equipment to be Assembled?
Depending on the package approximately 60 minutes; if the Hirer requires the equipment to be up and running for 8.00pm; a Delivery time no later than 7.00pm is required. 60 minutes allows Active Discos 45 minutes to deliver and setup the equipment, and then 15 minutes for paperwork and training brief.
Do I need to have any previous DJ experience in order to operate the equipment?
No previous experience is necessary as once the equipment has been assembled Active Discos will provide the Hirer with a short 15 minute training session on how to run the equipment which is very straight forward.
What happens if I have problems operating the equipment?
The Hirer should use the training session provided to fully familiarise themselves with how the equipment works, unfortunately once the training is complete Active Discos is unable to assist with operational queries remotely unless it relates to a direct technical failure.
When is payment for the hire required?
An initial booking deposit is required, followed by the balance which is due 14 days before the hire date.
How much deposit is required?
A £200 Damage and Theft deposit is required for the full Disco hire package or a £100 Damage and Theft deposit for all other hire packages; all deposits are payable in cash when the equipment is delivered, unfortunately we cannot accept cheque Deposits.
What happens if I want to change a Delivery or Collection time before the hire date?
Delivery and Collection times can be changed up to 24 hours before the hire date.
What happens if I want to change the Collection time once the hire period has commenced?
A Collection time cannot be changed once the Hire period has commenced so please ensure enough time has been allowed for the hire, and avoid operating the equipment past the agreed Collection Time.
What happens if the equipment stops working?
In the unlikely event the equipment has developed a technical fault Active Discos will attempt to supply a replacement; if Active Discos is unable to obtain a replacement within the 24 hour hire period the equipment will be collected and a Full Refund made to the Hirer.
Can I use the equipment outside?
No. The equipment requires some form of overhead cover (regardless of weather conditions). If the Hirer does require the equipment for outside usage an overhead cover for the equipment must be supplied.
Can I use the equipment in a marquee or a residential household?
Providing there is a clean dry location to assemble the equipment there is no issue with setting the equipment up in a marquee or residential household. Please note the equipment must be set up on a solid, flat and dry surface – we are not able to set equipment up on grass
Can I use an Ipod/Laptop?
Active Discos will supply a cable that connects the Ipod/Laptop to the Mixer, please ensure the Hirer requests this at the time of the Hire Booking.
Can I collect the equipment myself?
Unfortunately we do not have the facilities to provide a collection service so we are unable to offer anything other than a delivery and setup service.